I'm not sure if it is the exact same thing but also on a Ubuntu 16 LTS 8.8.15P46 Zimbra installation:
I have one user with 3 email accounts, one of them becomes inaccessible for a few hours every other day.
The other accounts work.
So far when I checked the account was not shown as status = locked in the Zimbra Admin Console.
I'm used to accounts getting locked out, but it is the first time I see this locking issue.
See below: any idea how to fix this?
Zimbra is not supporting 8.8.15 anymore, so I can get no help from Zimbra support.
Any idea welcome.
I can't find any login error for this account in the logs but found some of these:
andApple says: If you see a "transaction canceled because of lock failure" message in your macOS Mail app, it usually means your mailbox is currently locked on the server, preventing access due to potential security concerns like too many failed login attempts, suspicious activity, or server maintenance; essentially, you need to contact your email provider to unlock your account.
Further checking the mailbox.log shows this:
I have one user with 3 email accounts, one of them becomes inaccessible for a few hours every other day.
The other accounts work.
So far when I checked the account was not shown as status = locked in the Zimbra Admin Console.
I'm used to accounts getting locked out, but it is the first time I see this locking issue.
See below: any idea how to fix this?
Zimbra is not supporting 8.8.15 anymore, so I can get no help from Zimbra support.
Any idea welcome.
I can't find any login error for this account in the logs but found some of these:
Code:
ua=Mac OS X Mail/16.0 (3818.100.11.1.3);cid=2139302;] mailbox - transaction canceled because of lock failureCode:
ERROR [ImapSSLServer-46] [ip=10.0.0.101;oip=XX.XX.XX.XX;via=10.0.0.101(nginx/1.20.0);ua=Zimbra/8.8.15_GA_4652;cid=2122635;] mailbox - Failed to lock mailboxFurther checking the mailbox.log shows this:
Code:
2024-10-16 04:52:07,494 ERROR [ImapSSLServer-49] [name=user@domain;mid=546;ip=10.0.0.101;oip=XX.XX.XX.XX;via=10.0.0.101(nginx/1.20.0);ua=com.apple.email.maild/3818.100.11.2.5;cid=2067447;] imap - com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeoutcom.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) ~[zimbrastore.jar:8.8.15_GA_4652] at com.zimbra.cs.mailbox.Mailbox.lock(Mailbox.java:10758) ~[zimbrastore.jar:8.8.15_GA_4652] at com.zimbra.cs.imap.ImapListener.updateAccessTime(ImapListener.java:821) ~[zimbrastore.jar:8.8.15_GA_4652] at com.zimbra.cs.imap.NioImapHandler.processRequest(NioImapHandler.java:110) ~[zimbrastore.jar:8.8.15_GA_4652] at com.zimbra.cs.imap.NioImapHandler.messageReceived(NioImapHandler.java:63) ~[zimbrastore.jar:8.8.15_GA_4652] at com.zimbra.cs.server.NioHandlerDispatcher.messageReceived(NioHandlerDispatcher.java:95) ~[zimbrastore.jar:8.8.15_GA_4652] at org.apache.mina.core.filterchain.DefaultIoFilterChain$TailFilter.messageReceived(DefaultIoFilterChain.java:1015) ~[mina-core-2.1.6.jar:?] at org.apache.mina.core.filterchain.DefaultIoFilterChain.callNextMessageReceived(DefaultIoFilterChain.java:650) ~[mina-core-2.1.6.jar:?] at org.apache.mina.core.filterchain.DefaultIoFilterChain.access$1300(DefaultIoFilterChain.java:49) ~[mina-core-2.1.6.jar:?]Statistics: Posted by hisfran — Wed Oct 16, 2024 10:28 pm